Failed scans
When PartThis detects that a paid or allowance-based scan failed before a usable result was created, the system is designed to restore the consumed allowance or scan credit automatically. Contact support with the account email and approximate scan time if restoration does not appear.
Scan-credit purchases
Unused scan-credit purchases may be eligible for a refund request within 14 days of purchase. Used credits are generally non-refundable because the underlying analysis service has already been consumed. Duplicate charges and unauthorized transactions will be investigated promptly.
Subscriptions
You may cancel a subscription at any time. Cancellation normally stops future renewal and access continues through the paid billing period. Partial-period refunds are not routinely provided unless required by law or the service was materially unavailable.
Incorrect identification
A result that requires further verification is not automatically a billing failure. PartThis is an identification aid and does not guarantee fit. However, repeated clearly unusable results may be reviewed for a courtesy credit or refund when sufficient photographs and requested measurements were supplied.
How to request help
Email support@partthis.com with your account email, transaction date, amount, and a brief description. Do not email payment-card numbers.